Contact information
Contact Information Policy
1. How to Contact Us
If you have questions about your order, a custom request, or any other concerns, please reach out through one of the following methods:
- Email: prettysipsbytay@gmail.com
- Facebook Group: Pretty Sips by Tay
- Instagram: @PrettySipsbyTay
We do our best to respond within 1–3 business days. Please keep in mind that response times may vary depending on order volume or weekends/holidays.
2. Communication Guidelines
When contacting Pretty Sips by Tay, please include your full name, order number (if applicable), and a clear description of your question or issue. This helps ensure we can assist you quickly and accurately.
Messages that are incomplete or sent through multiple platforms may experience a delayed response. Please contact through one preferred method for the fastest service.
3. Business Hours
Messages are typically answered during the following hours:
🕒 Monday–Friday: 9:00 AM – 6:00 PM (EST)
📦 Saturday & Sunday: Closed for production and rest, but urgent order-related issues may still be addressed as needed.
4. Use of Contact Information
Any personal information you provide (such as your name, address, phone number, or email) will be used only for order communication, fulfillment, and updates.
Pretty Sips by Tay does not share, sell, or distribute your personal contact information to third parties.
5. Social Media Communication
While we love interacting with customers on social media, please note that official order questions, custom requests, or refund inquiries should be directed through email or direct message to ensure they are seen and documented properly.
6. Agreement
By contacting Pretty Sips by Tay or placing an order, you agree to allow communication via the methods you provide for order updates, questions, and service-related messages.